idn Casino & Sportsbook Data Care
This page describes what we collect when you use idn and how we keep that data protected. We collect your email, name, date of birth, ID document, and proof of address during account setup. We also collect payment information when you deposit or withdraw, and we log your game activity, bets, and account transactions. Our servers may sit outside your jurisdiction, but we encrypt all data in transit and at rest.
We do not sell your personal information to third parties. We share data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals, and with law enforcement if required by legal process. We retain your data for as long as your account is active, plus a retention period for compliance purposes.
You have the right to request a copy of your data, ask us to correct inaccuracies, or request deletion of your account. Our English-speaking support team can help with these requests during business hours. This policy applies to all users of idn, regardless of location, but your jurisdiction's data protection laws may provide additional rights.
What We Collect on idn
We collect information in three categories: account setup, payment processing, and activity logging. During account setup, we collect your email address, full name, date of birth, and phone number. We require an ID document (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or government letter) to verify your identity before your first withdrawal.
When you deposit or withdraw on idn, we collect payment details: your chosen payment method, the amount, and transaction timestamps. We do not store your full payment card numbers or e-wallet passwords. Our payment processors handle sensitive payment data directly; we receive only confirmation that the transaction succeeded or failed.
We log all your activity on idn: every bet placed, every game round played, every deposit and withdrawal, and every login. We record the date, time, amount, and outcome of each transaction. We also log your IP address, device type, and browser information for security purposes. This activity log helps us detect fraud and resolve disputes.
How We Use Your idn Data
We use your account information to verify your identity, process your deposits and withdrawals, and comply with KYC (know-your-customer) regulations. We use your email to send account notifications, password resets, and important policy updates. We use your phone number only if you request account recovery assistance.
We use your activity logs to detect fraud, investigate disputes, and improve our idn platform. We analyze game data in aggregate (not individually) to understand which games are popular and how our platform performs. We do not use your data for marketing or advertising without your explicit consent.
We use your payment information to process transactions and reconcile your account balance. We share this information with our payment partners only to the extent necessary to complete your transaction. Our payment partners are contractually bound to protect your data and use it only for payment processing.
Key takeaways
- We collect email, name, date of birth, ID, and proof of address during idn account setup
- We collect payment information only to process deposits and withdrawals
- We log all your idn activity for fraud detection and dispute resolution
- We do not sell your data to third parties or use it for marketing without consent
- We share data with payment processors only to complete your transactions
Data Security and Third-Party Processors
We encrypt all data transmitted between your device and our idn servers using industry-standard TLS encryption. We store your data on secure servers with access controls and regular security audits. We do not store your password in plain text; we hash it using a secure algorithm so even our staff cannot read it.
Our idn servers may be located outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, or Medan, your data may be processed in another country. We comply with data protection laws in the jurisdictions where we operate, and we maintain the same security standards regardless of server location.
We work with third-party processors for payment handling, email delivery, and customer support. These processors are contractually bound to protect your data and use it only for the services we request. We do not share your data with processors unless necessary for idn operations.
Our payment partners—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—have their own privacy policies. We recommend reviewing their policies to understand how they handle your payment data. We are not responsible for their data practices, but we select partners based on their security reputation.
Your Rights and Data Requests on idn
You have the right to request a copy of all data we hold about you on idn. Contact our support team with your account email, and we will provide a downloadable file of your personal information and activity history. This request typically takes five business days to process.
You have the right to request correction of inaccurate data. If your name, date of birth, or address is incorrect in our system, contact support and we will update it. You may need to provide updated ID or proof of address if the change affects your verification status.
You have the right to request deletion of your idn account and associated data. We will close your account and delete your personal information, but we may retain transaction records for compliance purposes (typically seven years). Deletion requests take ten business days to process.
You have the right to object to certain data processing. If you believe we are using your data in a way that violates your privacy, contact our support team. We will review your objection and respond within ten business days.
Cookies and Tracking on idn
We use cookies to keep you logged into your idn account and to remember your preferences (language, theme, etc.). These cookies are essential for the platform to function. We do not use cookies for tracking or advertising purposes.
We use session cookies that expire when you close your browser, and persistent cookies that remain for up to one year. You can delete cookies from your browser settings at any time. Deleting cookies will log you out of idn and reset your preferences.
We do not use third-party tracking pixels or analytics cookies that follow you across other websites. We use only first-party cookies on idn.best to improve your experience on our platform.
Legal Requests and Compliance
We may disclose your data if required by law, court order, or government request. We will comply with legal requests from authorities in the jurisdictions where we operate. We will not disclose your data to third parties for any other reason without your explicit consent.
If we receive a legal request for your data, we will notify you unless prohibited by law. We will provide only the minimum information required to comply with the request.
Policy Changes and Contact
We may update this privacy policy from time to time. We will notify you of material changes by email or by posting a notice on idn. Your continued use of idn after a policy change constitutes acceptance of the new policy.
If you have questions about our privacy practices or want to exercise your data rights, contact our support team. We respond to privacy inquiries during business hours in English. You can also request a copy of this policy in writing.